Peachtree Immediate Care at 3827 Jimmy Lee Smith Parkway in Hiram, Georgia

Customer Reviews about Peachtree Immediate Care

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  DO NOT GO HERE!! My husband had strep and it was the only place open that night except for the ER. We have insurance but they said they were unable to verify it since it was after hours. We paid the $150.00 office visit and were told to call back the next day with our insurance info and then they would get that imputed and get our refund processed. He was seen in their office the first week of FEB. it is now the middle of JULY and we still have not gotten a check. I called the day after he was seen and gave them our insurance info. She said that they would get it processed and we should have a check the beginning of April. I have them until the end of April. I started calling the billing dept the beginning of May I left prob 10 messages over the course of a couple weeks. Never got a call back. I finally left another message on a Friday I believe and got a call back the beginning of the following week. As you can expect at this time I was becoming very frustrated. I work in the customer service field for a online retailer and don't like to be rude to people that work in this field since I know how it feels but you get to a point that you have to do something to get someone's attention. The lady that called me back never gave me any information and always told me she would have to find out some info about our status and call us back. It was always the Insurance's fault. I then learned that when I called in FEB to have the insurance imputed it was never done. It was not submitted to insurance until the end of MAY. The insurance company finalized and paid the claim a couple days after they submitted it. Patricia never returned my calls when she said she would which meant I was having to call her back and leave additional messages that never got returned. Not good customer service at all. Every time I spoke with her she was always complaining about how much work was on her desk. Also not professional. I was finally transferred to the "manager" GIGI. She was also not professional at all. She was rude and interrupted me the entire time I was on the phone with her trying to explain the entire situation with me trying to get my refund. I finally had to tell her that I was trying to explain something and that I was speaking so she needed to just listen for a moment. After going round and round with her one afternoon the middle of June and letting her know that I talked to my insurance company and that they had paid the claim over a month before she told me I would have a check the beginning of JULY. I still have NOTHING!!! They have been paid for his one visit twice. I have called GIGI twice over the past 3 days and left messages and have not gotten a return call. I can't believe this place is still in business with the people that they have representing their company. I will never be back again and would love to have my money back. I should not be waiting on a refund from FEB still. These people are very dishonest and do not do what they say they are going to do. I have also filed a complaint with the BBB
  November 03, 2017

  by allie osborne

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About Peachtree Immediate Care in Hiram